Shipping & Return Policy
Free Shipping on all orders of Rs. 299 and above. A nominal shipping amount will be charged on orders below Rs 299 (amount will be reflected during checkout). Currently we do NOT ship anywhere outside INDIA. If you’re looking to return or exchange or cancel your order for whatever reason, we're here to help! We offer free returns or exchanges within 15 days of receiving your order. You can return your product for store credit, a different product, or a refund to the original payment method. We need to have a scan copy or picture of the original bill / receipt emailed to us at firstname.lastname@example.org
In case you want to cancel the order you can email us at email@example.com
Most orders are dispatched from our warehouse within 1-3 business days. All items are dispatched from Delhi, India - 110091
Please note the following exceptions to our return and exchange policy:
Below are some examples of common exceptions.
- Discounted items are final and cannot be returned or exchanged
- Items must be returned in original packaging
- Returned items must have no visible signs of wear or use
To initiate a return or exchange, please complete the following steps:
Your steps should be laid out clearly, linking to relevant pages, such as your online portal.
- Login to our online return portal using your email address and order ID
- Choose the products you wish to return or exchange from your order
- Print your prepaid shipping label that you will receive by email
- Send all items back to us using the label provided
- It will take us approximately 7 days to refund, replacement product, or give store credit
- Any return shipping fees the customer will need to pay. In case of manufacturing defect Tierra Home will pay all the courier charges.
- Returns will be done within India only.
- Returns will be done to serviceable pin codes within India only.
For more information please email us at firstname.lastname@example.org